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FAQ & Answers
Can I cancel or amend my order?
When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. Please reach out to our Customer Service specialists via Live Chat, and we will do our best to accommodate your request!
What is 'Try it at Home'?
Our Try it At Home returns service is designed for customers to purchase and try one rug at a time. We envision you trying your rug at home the same way you'd try a new dress before taking off the tags - treating it gently and with care! It's important that if you roll out the rug and it isn't right, that you roll it straight back up again and contact us to organise a return. We can't accept a rug for return if it has been used or cleaned. If you don’t think it’s quite right for you, just return the item (undamaged, unused and in its original condition) and we’ll provide a full refund. We’ll even pay for return shipping! We'll make the necessary arrangements with regards to pick up and delivery and you will receive a refund on your purchase with our 30-day return policy. The 30 days begin from when you receive your rug at home!
When will my order ship?
There is an estimated dispatch time frame on each product page. Underneath the yellow ‘Add to Cart’ button, there is a ‘dispatched in’ which indicates the estimated time frame for dispatch of each item. When your order does ship, we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses, or cancel your order, once your order has shipped.
Can I return my rug if I don’t like it?
Returns are always FREE at Miss Amara - you don't pay any shipping or returns fees whatsoever! You can return your rug within 30 days if you don't like it. Refer to our Returns Page for details. We will always refund you via the same payment method you used to place your order. We don’t offer exchanges.
What payment methods do you offer?
We offer payments via Visa, MasterCard, PayPal, and Paypal eCheck. Please note that if you choose to pay with Paypal eCheck, your order will be placed on hold until the funds have cleared to our account.
How much is shipping?
At Miss Amara, we don’t believe you should have to pay for shipping. This means the price you see when you add your rug to cart, is all you will pay! No shipping fees apply.
Can I exchange my rug if it's the wrong size?
Whilst we don’t offer exchanges, you can return your rug within 30 days if you have the wrong size or do not like it, and re-order your preferred size. Some rugs such as made to order rugs, or custom sizes are not returnable, if you are unsure please get in touch to find out which rugs these are.
What is the wait time for items on Pre-Order?
Every product has its own timeline. Be sure to join the waitlist for items you are coveting by clicking 'Notify Me' on the product page, and you’ll be notified as soon as the product becomes available for purchase. You can also reach out to our Customer Service team via Live Chat or email.